Everything You Need to Know Before Starting Online Therapy

Everything you need to know before starting online therapy

Starting online therapy can be daunting when you’re unsure what to expect, so Onebright therapists answer the most common questions they get asked by clients before starting online therapy. 

Online therapy has become a popular and convenient way for people to access mental health support. If you’re considering starting online treatment, you may feel excited that now is the right time to work on yourself. Still, you may also have mixed feelings about what to expect before going to your first online therapy session. 

Often, feelings of uncertainty can be managed by researching how to prepare for that first therapy session. The important thing to remember is to allow yourself patience and self-compassion — after all, making the brave decision to start working on yourself can be the hardest part. 

What do I need for an online therapy session?

You will need a stable internet connection, a device with a webcam and microphone, and a private and quiet place to participate in the session.

Ensure your internet is up and running before your session to optimise your appointment without wasting time finding a better spot. You could also prepare by doing a quick internet speed check which is free if you type this into google. 

Consider also background noise and how to minimise any distractions. Investing in noise-cancelling headphones or free noise-cancelling apps can help a session run more smoothly. 

When it comes to technology, there are always going to be hiccups along the way. We know this, as many of our therapists have been delivering therapy online for over ten years and understand that unavoidable problems can arise.    

Is online therapy confidential?

Yes, online therapy is just as confidential as in-person therapy. Your therapist is bound by the same ethical and legal obligations to maintain your privacy.

Our leading online therapy platform encrypts all communications to ensure that everything discussed and your mental health records are protected to the highest standards. 

How do I choose the right psychotherapy for me?

Research and compare the various psychotherapies based on their specialities, credentials, and client reviews. The most important question is: what do I want to get from my therapy? 

Depending on your goals, you could be looking for a therapist with advanced training and accreditation with particular specialisms. This could be in Cognitive Behavioural Therapy (CBT), EMDR or one of the other evidence-based psychotherapies Onebright offers.

How do I prepare for my online therapy session?

You can prepare by writing down your thoughts and concerns, identifying your goals for therapy, and reflecting on any experiences or emotions you want to discuss.

What should I expect from my first session?

Your first session will likely involve the following:

  • An initial assessment including the therapist’s formulation of their understanding of the issues you describe.
  • Discussing your goals for therapy.
  • Starting to explore any concerns or issues you may have.


Remember, online therapy is a professional and effective way to access mental health support, and with proper preparation, you can have a successful and fulfilling experience.

Is online therapy offered in different languages?

It is possible to request a therapist fluent in a language other than English. Onebright has such an extensive clinical network across the UK, so therapists with many different backgrounds, cultures, experiences and skills are available.  

Onebright for Online Therapy

Online therapy has helped millions of people worldwide feel their best. Don’t let a commute, high costs, or a lack of mental health professionals in your area prevent you from getting the support you need to look forward to tomorrow.

Onebright makes it easier to access high-quality and efficient mental health services from anywhere with an internet connection. Get in touch with our team to get matched with a registered online therapist. 

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